THE EMPATHY TRAP – Why Future Leaders Will Need More
Mark has been captain of the MS Europa for 40 years. He is now handing over the helm to his successor. A young colleague who is highly regarded, very competent and equally likeable. Nevertheless, for the experts in the circle, he does not yet match Mark's empathy.
On the occasion of Mark's 60th birthday, he is described as "a phenomenal leadership figure". They say he's "deeply empathetic, always attuned to the feelings of his employees, quick to lend a sympathetic ear, and skilled at understanding guests' perspectives". His empathy is consistently highlighted as his signature strength.